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Customer Service Assistance
FAQs
Registration / Sign-In
Forgotten Password
Cookies
Refund Policies
Product Update




Customer Service Assistance


If you need any assistance with your purchase or have another inquiry, please email us. We would love to hear from you.

All emails are answered within 48 hours, Monday-Friday.

You may call us at 1-772-978-0200 Monday-Friday, 9:00 AM -3:00 PM EST.

Our registered office address is:

OrthopaedicSeminar.com LLC
9055 Americana Road, Suite 23
Vero Beach, Fl 32966


FAQs

Registration / Sign-In

ORTHOPAEDIC SEMINAR INSTITUTE ONLINE REGISTRATION

Registering on the site not only allows you to shop on the Orthopaedic Seminar Institute web site, it also enables you to view the status of your orders as well as providing your order history. Registered customers may also opt to be part of our mailing list. Returning customers who have already completed the registration process can simply sign-in to your account.

HOW TO REGISTER

You may access the customer registration page by clicking on 'My Account' at the top of the page. Simply fill out the required information and click 'Register' at the bottom of the page. Please make sure you supply a valid email address, as this is where your order confirmation(s) will be sent with a link to download the product.

Your registration information can be updated at anytime by signing in to your account and clicking on the 'Personal Profile' link.

HOW TO SIGN IN

You may sign-in to your account by clicking on 'My Account' at the top of the page. Once you have successfully signed in you can view the status of any new order(s) as well as being able to reorder a previous order.

If you forget your password please contact Customer Service at 1-772-978-0200 or alternatively you can email us here.

Forgotten Password
If you have forgotten your account password please contact Customer Service via e-mail or telephone at 772-978-0200.

When you contact us we will ask for your registered email address or username. We will also ask you to confirm your registered address for security.

Cookies
What Are Cookies? Do You Use Them?

YES

Orthopaedic Seminar Institute uses cookies.

Cookies are segments of information that can be saved on the user's computer by a web site for the purposes of tracking, or saving login information. Cookies are files stored or pieces of information that may be stored on your computer's hard drive when visiting a Web site. We use cookies to better tailor our site and our products to your interests and needs. Cookies may also be used to help speed your future activities or to improve your user experience by remembering information from your computer that was not voluntarily provided by you (i.e. during registration) but does not include data that will identify you personally. The use of cookies is an industry standard and you will find them at most Web sites. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence. Even without accepting a cookie you can still access most of the features on the site. There will, however, be limitations on your use of some site functions. For example, if you choose to disable cookies you will not be able to view your orders on-line, store or update your user profile, or take advantage of promotional discounts.

Refund Policies
We will attempt to resolve any problems as quickly and easily as possible. If you are unsure of the content of any software product title, please contact us before purchasing and ask questions! We are happy to help you verify that you are purchasing the right software which will meet your needs. Once your payment is accepted the product is instantly available to download and an email is sent to you with a link to download at a later time. After any software product delivery, we cannot issue a refund. The software file(s) are on your computer and as we cannot be sure it would be destroyed after returning the program. This policy ensures that publishers receive the proper royalty for their work and that their intellectual property is protected. NO refunds can be obtained. If you have any doubts, please watch a quick movie of the product or call us for more information before purchasing. CUSTOM AND SALE ITEMS ARE NON-REFUNDABLE. Our products can be copied like any software; therefore it is store policy that no item that can be copied or scanned shall be returned. Generally all sales are final and are non-refundable due to the type of product we sell on our web-site. However if you receive the wrong item or feel that the item is flawed and unusable please contact us immediately so that the problem can be resolved in a timely fashion. There is only one exception: If you receive the wrong item due to a processing or shipping error on our side.

Product Update
All T-books and PowerPoints are labeled with their edition number. When you purchase one of these products, you receive free update for the series. For example, if you own a T-book that is labeled 3.1, you will be able to update to 3.2, 3.3, etc. Once a series has expired the product can no longer be updated, that is a 3 series book can not be updated to a 4 series book free of charge.


Legal Information

Permission Notice
Requests for permission to reprint, reproduce, and distribute documents and related graphics that appear on this website are hosted on this server from non members must only be submitted by fax (772-978-0224). The names of OrthopaedicSeminar.com LLC , OrthopaedicSeminar.com and Orthopaedic Seminar Institute web site or its faculty or staff may not be used in publicity or advertising without permission. Exceptions to this include listings on web indexes, search engines and related systems. Orthopaedic Seminar Institute and faculty and staff of the Orthopaedic Seminar Institute cannot be held responsible or liable for errors or inaccuracies in transcriptions, translations, or any other type of reproduction, alteration or adulteration of material presented on any page of this web site

Rules Governing Use of This Site
Welcome to OrthopaedicSeminar.com. We hope that you will find our web site interesting and exciting and will visit us often to see what's new at OrthopaedicSeminar.com LLC. Before using the site, however, you should know there are certain rules which apply. Your decision to access or use our site will indicate your agreement to be governed by these rules. OrthopaedicSeminar.com LLC reserves the right to change these rules whenever we feel it is necessary. All of the images, illustrations, designs, icons, photographs and written materials that appear on our web site are owned or controlled by or licensed to OrthopaedicSeminar.com LLC. These materials are subject to copyright, trademark and trade dress laws, and the unauthorized use or reproduction of these materials is a violation of law. You may download or copy the materials on this site but only for your own personal viewing. Otherwise, you may not reproduce, publish, transmit or make any commercial and or public use of the material on this site. The comments, ideas or suggestions that you submit through our web site or otherwise disclose to us in a non-confidential basics shall be and remain the property of OrthopaedicSeminar.com LLC. OrthopaedicSeminar.com LLC will be under no obligation to pay you or any other person a fee or any other compensation for the use of those comments or the ideas contained therein. The prices quoted are in U.S. dollars. Our products are renowned for the appearance, beauty and design. However, the exact appearance of each product will depend upon the quality of your video display terminal (VDT). For this reason, we cannot guarantee that the appearance of the product and packaging will be exactly as you see it on your VDT.

General Disclaimer
OrthopaedicSeminar.com, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY LAW, OrthopaediSeminar.com LLC DISCLAIMS AND WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Medical Disclaimer
This web site is provided as a resource for orthopaedic physicians in providing care and treatment to patients with any of a number of diseases. Recommendations for care and treatment change rapidly and opinion can be controversial; therefore, physicians are encouraged to consult other sources and confirm the information contained within this site. Authors, editors and production staff will not be held liable for errors, omissions or inaccuracies in information or for any perceived harm to users of this site. It is up to the individual physician to use his⁄her best medical judgment in determining appropriate patient care or treatment because no single reference or service can take the place of medical training, education and experience. Consumers are cautioned that this site is not intended to provide medical advice about any specific medical condition they may have or treatment they may need, and they are encouraged to call or see their physician or other health care provider promptly with any health related questions they may have. Consumers should never disregard medical advice or delay in seeking it because of something they have read on this web site. In addition, the content contained within any site linked to this web site is not the responsibility of our authors and editors. Neither OrthopaedicSeminar.com LLC , nor the individual authors and editors are responsible for deletions or inaccuracies in information or for claims of injury resulting from any such deletions or inaccuracies. Mention of specific drugs or products within this web site does not constitute endorsement by editors or authors. With regard to specific drugs or products, physicians are advised to consult their normal resources before prescribing to their patients.

Applicable Law
This site is created and controlled by OrthopaedicSeminar.com LLC in the State of Florida, USA. As such, the laws of the State of Florida will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time. OUR ADDRESS: OrthopaedicSeminar.com LLC 9055 Americana Road Suite 23 Vero Beach, FL 32966 OrthopaedicSeminar.com LLC®, Orthopaedic Seminar Institute® and the projector logo are trademarks⁄service marks of OrthopaedicSeminar.com LLC. All rights reserved. Revised 04⁄01⁄2006

Sponsors
Sponsors OrthopaedicSeminar.com LLC acknowledges and thanks its sponsors for their support of this website through provision of generous, unrestricted educational grants. Sponsors of this site are in no way involved with decisions regarding design, content, authorship, editorial policy, procedure or practice. Commercial sponsorship notices on this site and links to the web sites of commercial sponsors do not constitute endorsements of the companies and⁄or their products. Links are provided to other sites in order to provide ease of access to other information on the general subject matter. The editors make no representation as to the accuracy of the information on those sites.

 

Copyright policy information

 Help us improve
 We aim to make this website and our books as reliable and error-free as possible. However, we live in a fast-changing world and would appreciate it if you could let us know of any mistakes, omissions or outdated information that you have spotted.  Please be as specific as possible.
When an image on the website is used with the wrong copyrights, please let us know.
We will correct any mistakes immediately.
This website was made with great care. Nevertheless Orthopaedicsseminar.com LLC and Orthopaedic Seminar Institute is not (and can not be held) responsible for any damage that may result from using the displayed information. Please let us know of any mistakes, which we will set right.
All the Images on this website be they photographic or artwork have been purchased in good faith from various sources. However if you believe your or anyone else's copyright has been infringed by an image or images on this site please let us know via the contacts page and we will, on receipt of evidence, address the issue immediately with whatever action can be agreed, be it removal, recognition or recompense.
All the Images on this website be they photographic or artwork are believed to be one of the following:
1. Royalty free. "An initial fee is paid for the purchase of the CD, online images or a collection of photos, and the purchaser may use the image(s) as often as required within the license terms and conditions without paying for the use of the image each time the image is used."  More info
2. Public domain.  "Refers to the status of a work having no copyright protection and, therefore, belonging to the world. When a work is "in" or has "fallen into" public domain it means it is available for unrestricted use by anyone. Permission and/or payment are not required for use. Except with respect to certain foreign-originated works eligible for restoration of copyright, once a work falls into the public domain ("PD"), it can never be recaptured by the owner."  More info
3. Fair use "The right set forth in Section 107 of the United States Copyright Act, to use copyrighted materials for certain purposes"  More info
If you believe that your copyright has been infringed then please let us know
.
However with a large number of graphical images it is conceivable that mistakes are made.
We have no desire to display copyrighted material that is not available to use.
Contact us through the FEEDBACK button   / Contacts Us form  and send us some sort of evidence ( documentation)  of copyright ownership (we are sure you will appreciate that its not possible just to take action because somebody says so without evidence).
We will then take one of the following steps.
1. Removal. If it is agreed that the material is copyrighted and the owner requires it, the image will be removed from our servers.
2. Recognition. A credit for the work in the form of a link, company logo, address, name or phone number can be displayed with the image.
3. A fee paid. In exceptional circumstances a fee may be negotiated for the royalty.
No rights may be derived from the contents of this website.

Text on this website is protected by copyright. They may not be used by others without previous consent.

 

 


 Gold Membership Information

Pricing
If you are interested please E-mail us for more info.


My Account

Modifying Your Personal Profile

PERSONAL INFORMATION

To modify your personal information sign-in to your account, click on 'Personal Profile'. Enter or modify personal information such as your full name, address and geographical location. You can also indicate if you would like to participate in our mailing list. Click on 'Update Personal Profile' when you have finished.

This information is used to automatically complete your cart when proceeding through the checkout process.

ACCOUNT INFORMATION

To modify your registered email address or to change your password sign-in to your account, click on 'Personal Profile' and modify the required fields. Once complete click on 'Update Personal Profile'.

Order Status & History
Once you have placed an order you can review its status at any time. To view details of a particular order simply sign-in to your account. Once you have signed in you will redirected to your 'Account Summary' page. Click on the link 'Order Status'. From here you view a list of all your orders as well as re-ordering a previous order.

Registration / Sign-In

ORTHOPAEDIC SEMINAR INSTITUTE ONLINE REGISTRATION

Registering on the site not only allows you to shop on the Orthopaedic Seminar Institute web site, but it also enables you to view view the status of your orders as well as providing the appropriate Delivery Confirmation number. Registered customers may also opt to be part of our mailing list. Returning customers who have already completed the registration process, simply sign-in to your account.

HOW TO REGISTER

You may access the customer registration page by clicking on 'My Account' at the top of the page. Simply fill out the required information and click 'Register' at the bottom of the page. Ensure you supply a valid email address as this is where your order confirmation(s) will be sent.

Your registration information can be updated at anytime by signing in to your account and clicking on the 'Personal Profile' link.

HOW TO SIGN IN

You may sign-in to your account by clicking on 'My Account' at the top of the page. Once you have successfully signed in you can view the status of any new order(s) as well as being able to reorder a previous order.

If you ever forget your password please contact Customer Service toll free 1-888-663-7364 or alternatively you can email us here.


Ordering

Custom Orders Coming Soon
 
 To start a new custom presentation project, we first look at what you need to achieve, and create a map. Special needs and⁄or features are discussed, and a timeline may be created for parts that are needed immediately and parts that may come at a later date. Then, we do a first phase of design, with emphasis on general needs of you and your end users. We usually do three initial designs "roughs" for the client to review. Based on those designs, the client picks a direction to move forward with. We take the preferred direction and refine it, applying it to sub-pages (as necessary).

Upon the client's approval of the chosen refined design, we start production of the actual presentation.

This follows the map we set up in the initial phase, and includes forms, links, whatever content the client has provided, and any special features (e.g. x-rays, graphics). We ask that all text be provided to us digitally; photos must be digital.

The above is a simplification - every presentation is different, and every client has different needs. We always try to work with what each client needs, and to be sensitive to the individual differences in every project.

Alternatives to On-Line Ordering
To order by phone, call our toll-free number, 1-888-663-7364 ( Mon - Friday 9:00am EST - 3:00pm EST).

Order Changes
Please review your order before payment.
Please contact Customer Service toll free at 1-888-663-7364 for assistance or alternatively you can email us here.

Payment Methods
CREDIT⁄DEBIT CARDS

We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.

ALTERNATE PAYMENT METHODS

We can also accept checks or a US postal order in US dollars.

Please make your payment payable to Orthopaedic Seminar Institute and send to:

Orthopaedic Seminar Institute
9055 Americana Road Suite 23
Vero Beach, FL 32966

Remember to include a note of what items you would like to purchase with product number.

For International Money Orders please e-mail us or fax to 1-772-978-0224.

1. Online - Use your credit card and order online with our safe and secure online system. Your credit card statement will show a charge from Orthopaedic Seminar Institute. 2. Phone - You can reach us Mon-Fri 9AM to 3PM EST, we're happy to take your order and discuss your options. If we happen to miss your call, please leave a message. We return ALL phone calls. Toll Free 1-888-663-7364. Your statement will show a charge from Orthopaedic Seminar Institute.

Sales Tax
Sales Tax is only charged for orders that are being shipped to Florida. If the order will not be shipped to Florida, then sales tax is not charged. If sales or use tax is applicable in your state it is your responsibility to contact your state's tax division to comply.

Post-Order & Confirmation

What happens after I place an order?
 
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it and your product available for download instantly. This is confirmation that your order has successfully been placed. Your order is sent over a secure connection to Orthopaedic Seminar Institute. You will also receive an email confirmation with a link to the product available for download.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after Orthopaedic Seminar Institute receives your order. If you do not receive this message within about 30 minutes of placing your order please contact us via phone or email. Please be sure you enter your e-mail address correctly when you order, or else the delivery confirmation cannot be sent. If you enter the e-mail correctly, and still do not receive a confirmation e-mail, please contact us. There may have been a problem and we may not have received the order. Also, spam blockers may filter out our e-mails.

Security & Privacy

Security
 
How secure is your site?
As an online business, we take your online security very seriously. This site has security measures in place to protect the loss, misuse and alteration of the information under our control.All personal information is encrypted with industry standard 128-Bit SSL encryption, the strongest currently available whilst our internal systems comply with all standards set forth by Visa & Mastercard and other credit card issuers.
We are also proud to display the SiteSafe Network Solutions Seal, your assurance that this web site is authentic and that all transactions are secured by SSL encryption.
For site security purposes and to ensure that this service remains available to all users, our server employs industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage.
Unauthorized attempts to upload information or change information on the server are strictly prohibited and may be punishable by law, including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
We maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information. We restrict and limit access to customer information only to those employees who need it to carry out their business functions, and educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure or use.

If you are still unsure about the security of a transaction online, you may call with your order toll free at 1-888-663-7364.

Privacy Policy
 
Is my information shared or sold to third parties?
No. We will not sell or share any of the information we receive from you to any third parties. We will use it only for our own internal purposes and, where appropriate, to contact you directly.
The Orthopaedic Seminar Institute RESPECTS YOUR PRIVACY: We have created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this web site.
The Orthopaedic Seminar Institute does not sell, rent, or loan any identifiable information regarding its customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
This web site uses an order form for customers to request information, products and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to communicate with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.
Our site uses cookies to keep track of your shopping cart. Our site's registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Financial information that is collected is used to bill the user for products and services. 

Shipping

Methods
Most of our products are electronic and do not require shipping. They are available for download at anytime, anywhere in the world. When your payment is accepted, you will be connected to a site where you can download your product. If you wish to download the product later, you may do so from an email containing the link. You will receive this email after you complete the purchase process. Thank you for your business.


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